Terms of Service

Definitions

About HotPass

HotPass is a software-as-a-service (SaaS) platform that enables Agents to manage WiFi hotspots, generate vouchers, collect payments via Mobile Money, and track revenue. HotPass does not own, operate, or manage any physical hotspot infrastructure. All internet services sold through HotPass are provided by independent Agents using their own equipment and internet connections.

Kishea Technologies is incorporated under the laws of the Republic of Uganda. HotPass is intended for use within Uganda and is designed for the Ugandan market.

Eligibility

To register as an Agent, you must:

• Be at least 18 years of age.
• Have a valid Ugandan phone number capable of receiving Mobile Money.
• Own or have lawful control of the hotspot equipment you register.
• Provide accurate registration information.
• Not be prohibited by applicable law from operating a commercial WiFi service.

Kishea Technologies reserves the right to reject or revoke any Agent registration at its sole discretion, including where registration information is found to be false or misleading.

Agent Accounts

Each Agent is issued one account, secured by a phone number and a 6-digit PIN. You are responsible for maintaining the confidentiality of your PIN and for all activity that occurs under your account.

• Do not share your PIN with third parties.
• Notify us immediately at [email protected] if you suspect unauthorised access.
• You may not transfer, sell, or assign your Agent account to another person without prior written consent from Kishea Technologies.

Agents are responsible for all actions taken through their account, whether or not authorised by them.

Agent Responsibilities

As an Agent, you agree to:

• Operate your hotspot in compliance with all applicable Ugandan laws, including the Electronic Transactions Act, 2011 and the Uganda Communications Commission regulations.
• Set fair and transparent prices for your WiFi packages.
• Provide customers with accurate information about package duration, data limits, and any other terms of access.
• Ensure your internet connection and equipment are maintained in working order.
• Handle all customer complaints and disputes arising from your hotspot service.
• Not use the platform to engage in fraudulent, deceptive, or illegal activity.
• Not generate or sell vouchers for hotspots you do not own or have lawful authority over.
• Ensure that any person whose device is whitelisted on your hotspot has paid for or is otherwise entitled to that access.

Customer Use

Customers who purchase vouchers or access through an Agent's hotspot acknowledge that:

• Their internet access is provided by the Agent, not by Kishea Technologies.
• HotPass is a billing intermediary only and is not responsible for internet speed, uptime, or service quality.
• Vouchers are non-refundable once a connection has been successfully established.
• Vouchers may have an expiry date as set by the Agent's package configuration.
• Any disputes about internet service quality should be directed to the Agent.

Payments & Fees

HotPass facilitates Mobile Money payments via MTN Mobile Money and Airtel Money through licensed third-party payment processors. HotPass reserves the right to change its payment processing partners at any time. By using the payment features, you agree to the terms and conditions of the applicable payment processor.

Platform Fee: Kishea Technologies retains 8% of each voucher sale processed through Mobile Money as a platform service fee. This fee is automatically deducted at the point of sale. Agents receive the remaining 92% credited to their HotPass balance.

Cash Sales: Agents may also sell vouchers and device subscriptions for cash. Cash transactions are recorded in the platform for agent records only and do not pass through the HotPass payment processor. Kishea Technologies does not collect a fee on cash sales.

Failed Payments: If a Mobile Money transaction is declined (e.g., insufficient funds), no voucher is issued and no fee is charged. The Agent and Customer will be notified via WhatsApp where a phone number is available.

Withdrawals

Agents may withdraw their available balance to their registered Mobile Money account at any time, subject to:

• A flat withdrawal fee of UGX 2,000 per withdrawal transaction, deducted from the withdrawal amount.
• Minimum and maximum withdrawal limits as displayed in the Agent dashboard.
• Withdrawals are processed via Mobile Money and are typically settled within minutes, subject to network availability.
• Kishea Technologies is not liable for delays caused by Mobile Money network outages or third-party processor issues.

Vouchers & Access Codes

• Vouchers are generated by the platform and are linked to the Agent's hotspot infrastructure.
• Each voucher code is unique and single-use unless configured as a shared (multi-device) package.
• Agents are responsible for the safekeeping and distribution of their voucher pools.
• HotPass does not guarantee that vouchers will function on hotspot equipment that has not been correctly configured per the platform's setup guide.
• Loyalty vouchers issued by the platform as rewards are subject to the same terms as regular vouchers.

Device Whitelisting & Device Subscriptions

Agents may whitelist specific device MAC addresses to grant those devices internet access without requiring a voucher code. This feature is intended for devices that cannot access a captive portal (e.g., smart TVs, printers).

• Whitelisting must be tied to a paid package (cash or Mobile Money). Agents may not whitelist devices without a corresponding sale record.
• A Device Subscription sets the period of access. When the subscription expires, access is removed automatically.
• Agents are solely responsible for ensuring that whitelisted devices belong to paying customers.
• Misuse of the whitelist feature to grant free internet access without payment constitutes a breach of these Terms and may result in account suspension.

Platform Availability

HotPass is provided on an "as available" basis. Kishea Technologies will make reasonable efforts to maintain platform uptime but does not guarantee uninterrupted access. Scheduled maintenance will be communicated where possible.

Temporary unavailability of the HotPass platform does not affect an Agent's hotspot infrastructure — vouchers already imported to a MikroTik router will continue to function even if the HotPass servers are temporarily unreachable.

Acceptable Use

You may not use HotPass to:

• Facilitate access to illegal content or services.
• Engage in fraud, money laundering, or financial crime.
• Harass, threaten, or harm other users.
• Attempt to gain unauthorised access to any part of the platform or any other user's account.
• Reverse-engineer, copy, or replicate any part of the HotPass platform.
• Use automated scripts or bots to interact with the platform without authorisation.
• Sell access to content or services that violate Ugandan law.
• Resell or rebrand HotPass as your own product without a written white-label agreement with Kishea Technologies.

Violation of these acceptable use rules may result in immediate account suspension and potential legal action.

Intellectual Property

All software, code, design, branding, documentation, and platform configuration related to HotPass is the sole property of Kishea Technologies SMC Ltd. No licence to copy, modify, distribute, or create derivative works is granted except as expressly stated in a written agreement.

Agents retain ownership of their own customer data, voucher sales records, and business information hosted on the platform. By using HotPass, you grant Kishea Technologies a non-exclusive licence to process and store this data for the purpose of providing the platform services.

Privacy & Data

HotPass collects and processes the following categories of data:

• Agent data: Name, phone number, account balance, transaction history.
• Customer data: Phone number (where provided for WhatsApp notifications), device MAC addresses (for hotspot management).
• Usage data: Voucher redemptions, session logs, payment records.

This data is used solely to operate the platform. It is not sold to third parties. It may be shared with payment processors as necessary to process transactions.

Customer phone numbers shared with HotPass are used only to send voucher and payment notifications. Agents are responsible for obtaining appropriate consent from their customers before sharing customer data with the platform.

Data is stored on servers in the European Union (Azure) in compliance with applicable data protection standards. Agents and customers may request deletion of their personal data by contacting [email protected].

Limitation of Liability

Kishea Technologies' total liability to any Agent in respect of any claim arising from use of the platform shall not exceed the total platform fees paid by that Agent in the three (3) months preceding the claim.

Kishea Technologies is not liable for:

• The quality, speed, or continuity of any Agent's internet service.
• Disputes between Agents and their customers.
• Losses arising from incorrect MikroTik router configuration by the Agent.
• Failures of Mobile Money networks or third-party payment processors.
• Unauthorised access to an Agent's account resulting from the Agent's failure to safeguard their PIN.
• Loss of data arising from events outside Kishea Technologies' reasonable control (force majeure).

Indemnification

You agree to indemnify, defend, and hold harmless Kishea Technologies, its directors, officers, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including legal fees) arising from:

• Your use of the HotPass platform in violation of these Terms.
• Any dispute between you and your customers.
• Your failure to comply with applicable Ugandan law in the operation of your hotspot business.
• Any misrepresentation made by you to customers or third parties regarding HotPass or Kishea Technologies.

Termination

By the Agent: You may close your account at any time by contacting support. Upon closure, any remaining balance will be disbursed to your registered Mobile Money account less the applicable withdrawal fee, provided the balance meets the minimum withdrawal threshold.

By Kishea Technologies: We may suspend or terminate your account immediately and without notice if:

• You breach any provision of these Terms.
• We have reason to believe your account is being used for fraudulent or illegal activity.
• You engage in conduct that damages the reputation or interests of HotPass or Kishea Technologies.
• Required by law or a regulatory authority.

Upon termination, your access to the platform will cease. Vouchers already imported to your MikroTik router may remain functional until removed. Kishea Technologies is not responsible for removing those vouchers from your router.

Changes to These Terms

Kishea Technologies may update these Terms at any time. When material changes are made, we will notify Agents via WhatsApp to their registered number and update the "Effective Date" at the top of this page.

Continued use of the HotPass platform after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree with any updated Terms, you must cease using the platform and close your account.

Governing Law & Disputes

These Terms are governed by the laws of the Republic of Uganda. Any dispute arising from or in connection with these Terms shall first be subject to good-faith negotiation between the parties for a period of 30 days.

If the dispute is not resolved through negotiation, it shall be submitted to mediation under the rules of the Centre for Arbitration and Dispute Resolution (CADER) in Kampala, Uganda. The language of proceedings shall be English.

Contact Us

If you have any questions about these Terms, please contact us: